Healthcare providers that use Mend to connect with their patients have a wide variety of billing policies and procedures.
If you are unsure whether your provider is in network, or if you have questions about your insurance co-pay, appointment costs, billing, charges, or refunds, please contact your healthcare provider's office directly.
General Payment Information
Credit Card Capture & Processing
Your healthcare organization may request or require you to provide credit or debit card information in Mend. This may be a prompt on your Dashboard (homepage), or it may be included in your intake forms or appointment-booking process.
Here's what happens when you enter credit or debit card information in Mend:
- Your card number is masked, so only the last four digits are ever visible.
- Your payment method information is stored securely for future use.
- You may delete it any time by clicking on the "Payment" option in the main menu on the right side of the screen, selecting the card, and pressing "Actions" and "Delete." (Keep in mind your healthcare organization may not be able to provide services if your payment method is deleted or inactive.)
- Your payment method is verified. You may notice a $0.01 pending charge in your bank statement. You will not be charged this amount. This is just a precaution to make sure your payment information is valid and active.
When you provide new payment information or select a saved payment method in Mend, you should see text nearby to advise whether you will be charged now or later, and when applicable, the charge amount you should expect.
If you have questions about the amount you will be charged, how this amount is determined, and when to expect the charge to be processed, you will need to contact your healthcare provider directly.
When your payment is processed, you will receive a transaction receipt by email from firstname.lastname@example.org.
Your healthcare organization may require you to provide your insurance information in Mend as a part of an intake process.
If this is the case, you should have received an email and/or text to say that your healthcare organization is requesting information from you. In most cases, you can click the link in your email or text and enter your date of birth to open and complete your forms. In some cases, you may need to sign in with an email address and password.
From within the form, you may be instructed to type in your insurance information, or you may be asked to upload a photo of the front and back of your insurance card.
If you have questions about the information that is required, or if you would like to update the information on file, you will need to contact your healthcare provider directly.