Absolutely! Mend is fully HIPAA-compliant and secure, and we comply with multiple security standards including SOC 2 Type 2 + HITRUST opinion to ensure that your information is always protected.
We have a business associate agreement with your healthcare provider's office that allows them to share information with us, but Mend does not keep recordings of video visits or visit documentation. Your healthcare provider is responsible for keeping all of your protected health information in their electronic health record or other appropriate information storage location.
For more information about how your healthcare provider stores or uses your information, please contact them directly to request a copy of your Notice of Privacy Practices. They may use Mend to share it with you!
If you are aware of a security incident that may affect Mend or its customers' information, please immediately notify us at infosec@mend.com.
