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Patient Link QR Code for Forms

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A Simpler Way to Get Patients Ready for Their Visit

In many care settings — especially in-person clinics, front desk workflows, or mobile care environments — patients are asked to complete intake forms, screeners, or other required documentation before care can begin.

But what happens when:

  • A patient can’t find their text link?
  • They didn’t receive an email?
  • They’re already sitting in the waiting room?
  • A mobile clinic needs a fast, secure way to collect forms on-site?

The Patient Link QR Code solves this by giving staff and providers a secure, on-demand QR code that instantly directs a patient to their assigned forms.

No login assistance.
No navigating menus.
No exposing sensitive dashboard information.

Just scan and complete.

Where to Find It

The Patient Link QR Code is available across multiple areas of the Mend Dashboard (Portal):

  • Appointment Queue
  • Upcoming Appointments
  • Current Appointments
  • Outstanding Assessments

It is also available within the Fusion Extension:

  • Appointment Queue
  • Actions Menu on the Patient Page

This ensures teams can access it wherever they are already working.

 

How It Works on the Mend Portal

Step 1: Open the Actions Menu

If a patient has forms assigned that are associated with an appointment:

  1. Click the three dots (meatballs menu) next to the appointment or form.
  2. Select “Patient Link QR Code.”

Step 2: Display the QR Code Securely

Once selected:

  • A QR code modal appears on screen.
  • All other dashboard information is hidden.
  • No PHI or sensitive patient data remains visible in the background.
  • The QR code can safely be presented on:

     
    • A tablet
    • A desktop monitor
    • A mobile device

This design ensures front desk staff or providers can turn the screen toward a patient without risking exposure of other patient information.

Step 3: Patient Scans the QR Code

The patient scans the QR code using their phone camera, or a device that is provided to them, like an organization-owned tablet.

From there:

  • If Check-In is enabled → The patient is taken to the check-in screen to complete required forms.
  • If Check-In is not enabled → The patient is taken directly to their assigned form(s).

Regardless of your organization’s check-in configuration, the patient is directed to complete their required documentation before their visit.

 

How It Works in the Fusion Extension

For teams working inside the Mend Fusion Extension:

  1. Navigate to the Appointment Queue or the Patient Page.
  2. Open the Actions Menu.
  3. Select “Show QR Code.”

     

The QR code modal will appear directly within the extension overlay.

This keeps the workflow entirely within the provider’s EHR view, without toggling systems.

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