Articles in this section

See more

How do I connect with my provider for a Video Visit?

  • Updated
Follow

This article answers the following questions: 

How to Connect to a Video Visit

Before your appointment, you'll want to prepare a few things:

  • Check your notifications!
    • You should receive a notification (or a series of notifications) by email or SMS text message containing a button or link to join your visit.
    • Some healthcare organizations have a custom, direct link to connect with a provider immediately (ex: mend.com/DrSmithUrgentCare) on their website or social media. You can click this if it's available!
  • Find a quiet, comfortable place where you can speak with your provider without interference. 
    • You can connect from anywhere with a consistent internet connection.
    • We recommend picking a private location where you can close a door, like an office or a bedroom.
  • You can use any smartphone, tablet, or computer with an internet connection. Use the chart below to ensure you have the appropriate web browser installed on your device for the best results.

 

 

My Device

What do I need?

 

Where do I find it?

Apple Smartphone or Tablet

(iPhone or iPad)

Safari

 

apple-safari-logo-11549680208swuyqxp97v.png 

Safari is the built-in web browser on your Apple device.

Android Smartphone or Tablet

(Samsung, LG, HTC, Nexus, Pixel)

 

Google Chrome

 

Mend App Icon
Please use the most recent version available.
Google Chrome on the Google Play Store

Desktop or Laptop Computer

(Mac or Windows Operating System)

 

 

 Google Chrome (web browser)*

Mend App Icon

 

Please use the most recent version available.
Download from the website using your current web browser:
http://google.com/chrome


* Firefox, Microsoft Edge, or Safari may also be used, but the latest version of Chrome is preferred. Internet Explorer is no longer supported in Mend.

 

To connect with your provider on a desktop or laptop computer:

Step 1: Click the "Join Visit" button in your email or the link in your text message.

Step 2: Provide the information requested by your healthcare organization.

  • You may be prompted to enter your date of birth to confirm your identity and press "Go."
    • Note: if the appointment is scheduled for a Dependent in your care, their date of birth OR the parent or guardian's date of birth will allow entry into the visit.
  • You may be prompted to create an account.
  • You may be prompted to electronically sign legal agreements or complete an intake form.

Step 3: Mend will check your connection strength and automatically adjust your publisher settings to make sure you have the best possible experience. 

Step 4: If your provider has not yet joined the video session, you'll enter the virtual waiting room and Mend will let your provider know that you are ready and waiting.

  • The screen you see in the virtual waiting room depends on your healthcare provider's preferences, and may include sponsored or educational content.
  • If you can see your own video feed on the left side of the screen, you are successfully connected. 
  •  

 

 

To connect with your provider on a smartphone or tablet:

Step 1: Click the "Join Visit" button in your email or the link in your text message,

Step 2: Provide the information requested by your healthcare organization.

  • You may be prompted to enter your date of birth to confirm your identity and press "Go."
    • Note: if the appointment is scheduled for a Dependent in your care, their date of birth OR the parent or guardian's date of birth will allow entry into the visit.
  • You may be prompted to create an account.
  • You may be prompted to electronically sign legal agreements or complete an intake form.

NOTE: If your device is not compatible with Mend video visits, you may be prompted to download and open the Mend Telemedicine App. If this is the case, please see the alternate instructions below.

Step 3: Mend will check your connection strength and automatically adjust your publisher settings to make sure you have the best possible experience. 

Step 4: If your provider has not yet joined the video session, you'll enter the virtual waiting room and Mend will let your provider know that you are ready and waiting.

  • The screen you see in the virtual waiting room depends on your healthcare provider's preferences, and may include sponsored or educational content.
  • If you can see your own video feed on the left side of the screen, you are successfully connected. 

 

Mend Telemedicine Mobile App

  • If you are prompted to use the Mend Telemedicine App, take note of the six-character code displayed on your screen.
  • When you open the Mend Telemedicine App, press “Join Visit,” then enter the six-character access code and click “Join Visit” again.
  • When you see your video feed on the left side of the screen, you have successfully entered the virtual exam room. Your provider will be alerted, and will join you shortly. 

 

 

 

 

  

Related articles